Fast delivery for all Europe
How do I place my order?
To place an order, follow these steps:
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at hello@vididhouse.com. Provide your order number and proof (image file size should be below 1MB). We'll reship the correct item at no extra cost, and you can keep the wrongly sent item as a gift.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
You can amend your order on or before 11:00pm (PDT, -7 GMT) on the same day it was placed. Contact us via hello@vididhouse.com to request changes.
How do I add items to my cart?
To add items to your cart:
How do I view what’s in my shopping cart?
To view your cart, click on the Cart icon at the top of the website. You can adjust quantities and delete items from your cart.
How do I remove items from my cart?
Click on the "Cart" icon, view items, and click "Remove" to delete items.
How do I change the quantity of a particular item in my cart?
In your cart, change the quantity in the "Quantity" field for the item you want to adjust.
What are the recommended browsers for this site?
We recommend Google Chrome, Safari, Firefox, and Internet Explorer.
What are your payment options?
We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.
How do I make payments using PayPal?
Click the "PayPal" button at checkout, and you'll be redirected to the PayPal website for secure payment processing.
How do I use a discount code?
To use a discount code:
What is your return & exchange policy?
Please refer to our Returns & Exchanges Policy for information on returns.
How to return your item?
Contact us at hello@vididhouse.com for more information on the return process.
What is your cancellation policy?
Is ordering online secure?
Yes, we use SSL encryption to secure your information during online transactions.
Is it safe to use my credit card on your website?
Yes, our website employs a secure payment gateway with data encryption.
Is my personal information kept private?
Your personal information is private and confidential. We do not share, rent, or sell it without your consent, except as required by law.
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